# How to request a migration

### **Summary**

Open a migration ticket in the [**Client Area**](https://console.server1.ge/submitticket.php?deptid=3\&language=english\&step=2) and include the required details. We then execute a controlled 5-stage process: **initial backup → test restore → delta sync → cutover → QA**.

### **When to use**

* You’re ready to start the move and can share access securely.
* You want SERVER1 to handle the heavy lifting.

### **Prerequisites**

* Active SERVER1 service (Web Hosting, WordPress Hosting, Reseller, Managed VPS, or Managed Server).
* Working credentials to the current host:
  * **cPanel/Plesk** admin (preferred), or
  * **SSH/SFTP** + database access, or
  * Platform-specific export access.
* **Pre-Migration Checklist** completed (backups, free space, TTL lowered, mailbox list compiled).

### **Step-by-step**

1. **Open a ticket** (Client Area → Support → Submit Ticket → *Migration Request*).
2. **Provide details**
   * Source host type (cPanel/Plesk/custom), access URL, IP, port.
   * Admin/SSH/SFTP credentials; DB credentials if separate.
   * Domain(s) to migrate; which apps (WP, Woo, custom PHP, etc.).
   * Email migration scope (mailboxes to copy, sizes).
   * Preferred maintenance window and timezone.
3. **Initial backup & test restore**
   * We copy files/DB to SERVER1 and **restore to a staging path/subdomain** in **Plesk**.
   * You’ll receive a preview URL to validate.
4. **Delta sync**
   * We resync changes made on the source while you test (to reduce drift).
5. **Cutover**
   * We agree the exact time, adjust **DNS** (or switch IP), issue **SSL**, and verify.
6. **Quality assurance**
   * We test home/login/cart/checkout/forms/admin; you run business-critical checks.
7. **Sign-off & rollback window**
   * We keep a quick rollback option for a short period after cutover.

### **Notes/FAQ**

* If you cannot share panel access, provide **SSH/SFTP** and **DB dump**.
* We coordinate email migration (IMAP copy) when credentials are supplied.
* Please freeze content updates near cutover or expect a short content freeze window.

### **Related**

* **Migrations → SERVER1 Migration Policy**
* **Migrations → Limitations**
* **Getting Started → Pre-Migration Checklist**
* **Domains → Troubleshooting (propagation, TTL)**
* **Support → SLA**; **Support → Tiers of Support & Scope**