Support
Support & Service Help
We’re here to help - fast, friendly, 24/7. Choose the channel that fits your case and we’ll take it from there.
Quick Help (24/7)
WhatsApp: +995 593 767 490
Telegram: https://t.me/mygogeorgia (or message +995 593 767 490)
Email: info@mygo.ge
Tip: For urgent incidents (downtime, security, payment lock), use WhatsApp/Telegram first, then open a ticket for tracking.
When to Use Which Channel?
Support Ticket (recommended): anything that needs tracking, attachments, SLA response, or escalation.
Email: formal requests, invoices/agreements, non-urgent follow-ups.
Open a Support Ticket
Include as much detail as possible so we can resolve faster.
Required info:
Affected service (e.g., cPanel/Plesk Hosting, VPS name/IP, domain).
Issue summary + exact time it started.
Steps to reproduce / error messages (screenshots/logs welcome).
Your public IP (if access-related) and any recent changes.
Access details (temporary credentials) if investigation is needed.
Create a ticket:
Portal: console.server1.ge → Open Support Ticket
Incident Priority & Target Response
Final times are governed by the SLA (see below). These are our standard targets:
P1 – Critical
Full outage, security breach, data loss, control panel down
≤ 25 min
Every 40–70 min
P2 – High
Degraded performance, repeated 5xx, mail queue stuck
≤ 1 hour
Every 2–4 hours
P3 – Normal
Config help, migrations booked, DNS/SSL issues
≤ 4 hours
Daily
P4 – Low
How-to, billing questions, minor UI issues
Same business day
As needed
Support hours: 24/7 for incidents; billing & verification tasks processed during business hours (GMT+4).
Thinking of moving to SERVER1? We handle it end-to-end.
What we do
Assessment → test restore → delta sync → scheduled cutover → QA.
Includes cPanel/Plesk accounts, WordPress sites, email, databases, Managed VPS and Dedicated.
What we need from you
Access to the current server/panel, domain/DNS control, preferred cutover window.
Start your move: open a Migration ticket (select “Migration” in the form) or ping us on WhatsApp/Telegram to schedule.
Read the full policy: Migration Policy
We commit to clear targets for uptime and response.
Highlights
Uptime targets by service tier (Shared/Managed VPS/Managed Dedicated).
Response & resolution targets per priority (see table above).
Exclusions (3rd-party network, customer changes, force majeure).
Credit rules and how to request SLA credits.
Read the full SLA: SLA.
Verification & Security
To protect your account, we may verify:
Ticket ownership (email/domain match),
Recent invoice or last 4 digits of phone,
Authorization for sensitive actions (backups, resets, data disclosure).
For security incidents, contact us on WhatsApp/Telegram and mark the ticket as Security.
Emergency Contacts
Email (Support Desk): info@mygo.ge
If a platform-wide incident occurs, we post updates on the ticket and your chosen chat channel.
Status & Updates
For planned maintenance or global incidents, we’ll notify affected customers through the our social channels and chat channels.
Last updated